While RealLife Benefits emphasizes online employee self-service, we recognize that some of your employees may need extra help. That's why our professional services include trained help desk representatives to answer your employees' questions.  

Multiple ways to access assistance

Our help desk representatives are available by phone, email and online chat to assist your employees Monday-Friday 8:00 am to 8:00 pm ET. Extended hours are available during open enrollment.  

Our help desk representatives:

• Assist employees in logging into the Web site
  
  
• Guide employees who are having difficulty navigating the online enrollment process
  
  
• Answer frequently-asked questions about your benefits program
  
  
• Transfer employees to benefit providers for more plan specific information